So, a good portion of my day consists of answering phone calls, (well, not so much, anymore)and I am really working on inserting a bit of humor into my phone voice. I have figured out that smiling as you answer the phone (whether you feel like it or not) really does work! So also does a quick prayer for the person on the other end. But what works best is when I have a roomful of people talking as loud as they can, (paying no attention to the fact that my phone has just wrung) and me saying at least three times, "I'm sorry, but WHAT DID YOU SAY???" If you can't laugh about that, you might just as well hang it up--your sense of humor that is, NOT the phone!--so thank you to all of you who make my day brighter by your regular visits and the outrageous conversations that take place on a fairly regular basis...